Privacy Policy

Last updated: January 14th

This Privacy Policy (“Policy”) explains how Robooter (“Robooter”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our websites, including www.robooter.us, or otherwise interact with us online or offline (collectively, the “Services”).
This Policy applies to personal information we collect from or about you when you:
  • Visit our website or any page that links to this Policy;
  • Create an account or place an order for Robooter products;
  • Contact us for customer support, warranty service, or other inquiries;
  • Sign up to receive marketing communications or participate in our promotions, surveys, or events; or
  • Interact with our content or advertisements on third-party sites or platforms that link to this Policy.
By using our Services, you agree to the collection and use of your information as described in this Policy. If you do not agree, please do not use the Services. You should also review our Terms of Service, which are incorporated into this Policy by reference.

1. Information We Collect

For purposes of this Policy, “Personal Information” means information that identifies, relates to, or could reasonably be associated with you as an individual (such as your name or email address).
We may collect the following types of Personal Information:

1.1 Information You Provide Directly

We collect Personal Information that you voluntarily provide to us, for example when you:
  • Create an account or place an order
    • Name, billing and shipping address, email address, phone number;
    • Order details, products purchased, delivery instructions;
    • Account login credentials (such as username and password).
  • Make a payment
    • Payment-related information (card type, last four digits, billing details) processed by our third-party payment providers; we do not store your full payment card number.
  • Customer service, warranty, and returns
    • Information you provide when you contact us about a product, request warranty support, submit a return or refund request, or otherwise communicate with us (including emails, messages, call details, photos or videos of the product, and any information about how the product is used).
  • Marketing and communications
    • Your preferences for receiving marketing emails, SMS/text messages, or other communications;
    • Content you submit, such as product reviews, survey responses, testimonials, or feedback.
  • Promotions and events
    • Information you provide when you participate in sweepstakes, giveaways, referral programs, or other promotions we may run from time to time.

1.2 Information Collected Automatically

When you use the Services, we and our third-party partners may automatically collect certain information about your device and how you interact with the Site, such as:
  • Device and browser information (IP address, browser type and version, device identifiers, operating system);
  • Usage data (pages viewed, links clicked, time spent on the Site, referring URLs, search terms, and other interaction information);
  • Approximate location information derived from your IP address.
We and our partners typically collect this information using cookies, pixels, tags, and similar technologies. For more details, please see our Cookie Policy.

1.3 Information We Receive From Third Parties

We may receive Personal Information about you from other sources, such as:
  • E-commerce and payment platforms (for example, Shopify, Shop Pay, PayPal, or other payment providers);
  • Shipping and logistics providers (such as FedEx and other carriers);
  • Marketing and advertising partners, including social media platforms;
  • Authorized dealers, service partners, or referral partners;
  • Publicly available sources.
We may combine this information with Personal Information you provide to us or that we collect automatically.

2. How We Use Your Information

We use Personal Information for the following purposes, to the extent permitted by applicable law:
  1. To provide and operate the Services
    1. Processing and fulfilling your orders;
    2. Arranging shipping and delivery;
    3. Managing your account and preferences;
    4. Providing customer support, technical assistance, and warranty service.
  2. To communicate with you
    1. Sending order confirmations, shipping updates, and other service-related messages;
    2. Responding to your inquiries, requests, and feedback;
    3. Sending you information about new products, special offers, surveys, or newsletters, in accordance with your communication preferences.
  3. To personalize your experience
    1. Remembering your preferences and settings;
    2. Presenting content and offers that may be more relevant to your interests;
    3. Analyzing how you use the Services so we can improve our products, site design, and customer experience.
  4. For analytics and performance
    1. Monitoring and analyzing usage, performance, and trends;
    2. Developing new products and features;
    3. Measuring the effectiveness of our marketing and advertising campaigns.
  5. For security, fraud prevention, and legal compliance
    1. Protecting our business and the Services from fraud, abuse, and other illegal activities;
    2. Enforcing our Terms of Service and other agreements;
    3. Complying with applicable laws, regulations, legal processes, or governmental requests.
  6. For other purposes with your consent
    1. Any other purpose that we disclose to you at the time of collection, and for which you provide consent.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, analyze usage, and support our marketing efforts. Certain cookies are necessary for the Site to function and cannot be disabled. Others are optional.
For more information about the cookies we use and your choices, please review our separate Cookie Policy.

4. How We Share Your Information

We may share your Personal Information in the following circumstances:
  1. Service providers
    1. With third-party companies that provide services on our behalf, such as website hosting, analytics, payment processing, order fulfillment, shipping, customer service, IT support, and marketing assistance. These service providers may only use your information as necessary to perform their services for us.
  2. Payment processors and financing partners
    1. With third-party payment processors (for example, Shopify Payments, Shop Pay, PayPal, or similar providers). Your payment card information is processed directly by these providers and is subject to their own privacy policies. We recommend you review their privacy practices before submitting your payment information.
  3. Business partners and dealers
    1. With authorized dealers, resellers, or service partners who help sell, service, or support Robooter products;
    2. With marketing and advertising partners to help us deliver relevant content and ads and measure campaign performance.
  4. Legal and safety purposes
    1. When we believe it is necessary or appropriate to:
      • Comply with applicable laws, regulations, or legal processes;
      • Respond to lawful requests from public and government authorities;
      • Enforce our Terms of Service and other agreements;
      • Protect our rights, privacy, safety, or property, and/or that of you or others.
  5. Business transfers
    1. In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, or similar corporate transaction, your Personal Information may be disclosed or transferred to another company as part of that transaction.
  6. With your consent or at your direction
    1. We may share your information with third parties when you ask or permit us to do so.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you, for our own business purposes.

5. Marketing Communications and SMS/Text Messaging

5.1 Email Marketing

If you subscribe to our newsletter or otherwise opt in to receive marketing emails, we may send you information about our products, services, promotions, and news.
You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us. Even if you opt out of marketing emails, we may still send you non-marketing communications related to your orders, account, or warranty.

5.2 SMS/Text Messages

If you choose to receive SMS or text messages from us (for example, shipping updates or promotional messages), you consent to receive automated text messages at the phone number you provide.
  • Message frequency may vary;
  • Message and data rates may apply;
  • You can reply STOP to cancel.
Your consent to receive SMS messages is not a condition of any purchase.

6. Your Choices and Rights

6.1 Managing Your Information

You may review and update certain account information by logging into your account on our website. You can also contact us if you need help updating or correcting your information.

6.2 Cookies and Online Tracking

You can control cookies through your browser settings and, where available, through our cookie banner or settings tools. If you disable or reject certain cookies, some features of the Site may not function properly.
Some browsers offer “Do Not Track” or similar signals. At this time, our Site does not respond to all such signals, but you may use the tools described in our Cookie Policy to manage certain tracking technologies.

6.3 Rights Under Certain Privacy Laws

Depending on where you live, you may have additional rights regarding your Personal Information under laws such as the California Consumer Privacy Act (CCPA), similar U.S. state laws, or the data protection laws of the European Union/United Kingdom (GDPR-style laws). These rights may include the right to:
  • Request access to the Personal Information we hold about you;
  • Request that we correct or update inaccurate information;
  • Request deletion of certain Personal Information;
  • Request that we limit certain uses of your Personal Information (such as for marketing);
  • Request a copy of your Personal Information in a portable format.
To exercise any of these rights (when applicable), please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to your request. Some rights may be subject to limitations or exceptions under applicable law.
We do not sell your Personal Information in the way that term is commonly understood.

7. Data Retention

We keep your Personal Information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to:
  • Complete your transactions and provide the Services;
  • Comply with our legal, tax, accounting, or reporting obligations;
  • Resolve disputes and enforce our agreements;
  • Maintain business and warranty records.
When we no longer need your Personal Information for these purposes, we will delete it or take steps to de-identify it, unless we are required by law to keep it longer.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

9. Children’s Privacy

Our Services are not directed to, and we do not knowingly collect Personal Information from, children under the age of 13. If we learn that we have collected Personal Information from a child under 13, we will delete that information as required by applicable law.
If you believe a child has provided us with Personal Information, please contact us promptly.

10. Third-Party Websites and Services

The Services may contain links to third-party websites, plug-ins, apps, or services. Our Privacy Policy does not apply to products and services offered by a third party. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our Site and your use of such sites is subject to the privacy policies of those third-party sites or platforms.

11. International Transfers

Services are primarily intended for customers located in the United States. If you access the Services from outside this region, your information may be transferred to, stored, and processed in countries that may not provide the same level of data protection as your home jurisdiction.
By using the Services, you consent to the transfer of your Personal Information to countries outside your country of residence, subject to this Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, the Services, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of the Services after we post any changes means you accept the updated Policy.

13. Contact Us

If you have any comments or questions about this Privacy Policy or any questions relating to our collection, use or disclosure of your personal information, please contact us at the address below referencing "Privacy Policy":

Hong Kong Robooter Limited

Service Contact Address: 8591 San Jose Ave, City of Industry, CA 91748, USA

Email: info@robooter.com