FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
How to Use
Below are some common questions about shipping, returns, and exchanges
What does the display include?
Our sleek and informative user friendly display includes which gear you are set on, the current travel speed, and percent battery life left.
Will my hand get tired pushing the joystick forward for hours?
With other chairs yes, but the Robooter has an easy to use cruise control setting where you can set the speed and adjust the course just like you do in a car, so your hand and fingers don’t get tired or sore.
I am worried about my parents driving too fast, how can I help them drive safely?
All our power chairs come with a novice mode which reduces the speed the user can travel until they are fully comfortable to operate at higher speeds.
Can the chair really be controlled by remote control?
Yes, our Bluetooth connected chairs allow you to control the chair with our smart phone app. Typically this would be used for moving the chair elsewhere once you have left the chair. Our X40 electric mobility scooter for adults can also be folded and unfolded via the app.
Can the chair settings be changed?
Yes, our Bluetooth app can change chair settings including adjusting chair voice settings like the reversing warning and other prompts, volume, gear, cruise control ability, and power.
Is any assembly required?
No assembly required at all, the battery even comes fully charged. Just unpack, and go!
How could I get maintenance tips of battery?
Robooter uses ternary lithium batteries that are safety and have better cycle performance.
1. Normal use can last about 1,000 times of charge and discharge.
2. If you do not plan to use the device for a long time, you need to remove the battery and store it after it is fully charged. Make sure the battery is fully charged before storing. Charge the battery at least once a month. Otherwise there is a risk that the battery will be over-discharged and unable to be recharged.
3. Avoid complete discharge: Try to keep your battery above 20%.
4. After charging, you need to unplug the charger's charging connector from the battery.
Product Spec
Below are some of are common questions about orders
How long do the chairs take to charge?
The chairs will be fully charged in 4-6 hours for a full charge from near empty.
How long does the battery last?
The battery can last up to 8 hours of driving time. This can be reduced by low temperature, uphill slope, and other factors.
Does it have a horn?
Yes, our chairs come with a distinguishable sounding horn.
Safety
Below are some common questions about our products
Can the Robooter travel on planes?
Yes，airlines will allow our power chairs on planes, you can typically roll right up to your gate and the airline will load it, then have it ready for you upon arrival. You should check in advance of your flight on battery size allowances. We do have smaller batteries with 10Ah 24V and 12Ah 24V available as accessories which will be allowed on.
Are the chairs safe on slopes?
Yes, the chairs have automatic braking whenever the joystick is released including slopes for ultimate user safety.
What safety features do the chairs have?
Our power wheelchairs have many safety features including backup warning, automatic braking, automatic speed slow down when turning, and an SOS button where the chair will announce “alert” repeatedly to help the user get assistance.
Can the chair charge my phone?
Yes it can, it has type-C charging ports that can charge your phone or other devices even while in use for E40/E60 foldable electric wheelchair.